Privacy Policy

Vivid Finishes Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy sets out how Vivid Finishes Ltd uses and protects any information that you give to us, but should you have any further questions, please contact us.

Vivid Finishes Ltd may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who are we:

Vivid Finishes Ltd (‘we’, ‘us’ or ‘our’). We are registered in England & Wales and our registration number is 06529550.

We take your privacy very seriously and when we do collect data we do so under the General Data Protection Regulations as a data controller.

When do we collect your data:

We collect your personal information in a number of ways:

When you provide it to us directly on completing our registration documents
When you visit our website
When you contact us by any means e.g. telephone, email
When you engage with us on social media
When you engage with us on social media

What types of data do we collect:

We collect the following information:

Your name
Your contact information including email address and phone numbers
Copies of any documentation you provide to us
We will keep details of your communications with us through email, telephone, in writing, in person and via social media.
Details of your visits to our website, and how you came to our website, and information gathered by the use of cookies in your web browser

Why we need your data

We require this information to understand your needs and supply you with the best possible service. We use your information in development of our legitimate interests in operating our services, websites and business. We can break the data we collect into the following categories:

Client Data: As a Vivid Finishes customer we need to collect and use information about you, your colleagues and company to provide you with our services.

We will only ask you for the details that we need to enable us to carry out our contractual arrangements to ensure our service to you runs smoothly.

Freelance Operatives: As a subcontractor we collect and use information about you to pay you as a subcontractor.

1. Ensuring compliance with tax and employment laws

2. Responding to your queries and requests for information

3. To protect our business and you to defend a legal claim and/or as part of the legal requirement

Supplier Data: We collect data from you to enable us to carry out our contractual arrangements so our relationships run smoothly.

Website Visitors: We use third party services to generate useful insights into visitors to our site and to help us manage the services we provide. This includes information such as how you use our websites, the frequency with which you access our websites, and the times that our websites is most popular.

How we look after your data:

We are committed to ensuring that your information is secure. In order to stop unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

How long do we keep your data:

We will only keep your data for as long as it is necessary for the purpose for which it was collected

How do we spare your data with:

We sometimes share your personal data with trusted third parties in order to fulfil our contractual and legal requirements.

To ensure your data is kept safe, we apply the following policies to all organisations:

We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
IT companies who support our website and other business systems.
For fraud management, we may share information about fraudulent or potentially fraudulent activity. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

For further information, please contact us.

Cookies:

We use cookies and similar tools across our website to improve their performance and enhance your user experience.

Controlling your personal information and your rights:

You have the right to request:

Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
Review by us of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Vivid Finishes Ltd, 9 Devonshire Square, London, EC2M 4YR or email: info@vividfinishes.co.uk

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

However, in cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Please contact us if you have any questions about our Privacy Policy or our practices. You can call us on 020 8181 1190 (please note we closed on all UK public holidays) or send an email to info@vividfinishes.co.uk and we will aim to respond within one working day.

If you are not satisfied with our response or believe we are not processing you data in accordance with the law you can complain to the Information Commissioners Office (ICO), there details can be found here.

Last review date: 24 May 2018